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Recommended Citation: Gaillard, W T, H E Longenecker, and R J Daigle. Impact and Effectiveness of End-User Developed Information Systems in a Process Control Environment: A Case Study. In The Proceedings of the Information Systems Education Conference 2001, v 18 (Cincinnati): §19b.

Impact and Effectiveness of End-User Developed Information Systems in a Process Control Environment: A Case Study

Refereed

William Thomas Gaillard    [a1] [a2]
School of Computer and Information Sciences
University of South Alabama    [u1] [u2]
Mobile, Alabama, USA    [c1] [c2]

Herbert E. (Bart) Longenecker, Jr    [a1] [a2]
School of Computer and Information Sciences
University of South Alabama    [u1] [u2]
Mobile, Alabama, USA    [c1] [c2]

Roy J. Daigle    [a1] [a2]
School of Computer and Information Sciences
University of South Alabama    [u1] [u2]
Mobile, Alabama, USA    [c1] [c2]

Can end-users in a process-oriented organization develop effective information systems? In anticipation of a positive response, management at a major pulp and paper-manufacturing company recently invested in an end-user-centered system at one of its plants. The system consists of a data warehouse and an end-user application development environment to access data for process-oriented decision-making. Over time, user-developed systems were in use throughout the plant. In this paper we discuss a synergistic management-developed approach in assessing the effectiveness of the use of the end-user development environment and the implications for use in any organization. Consistently, these end-user developed systems enjoyed a high degree of perceived satisfaction and produced an excellent return on investment.

Keywords: end-user application development, user satisfaction, key measures

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