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The Proceedings of the Information Systems Education Conference 2001: §27b
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| | Paper (refereed) Information Systems Curriculum
| | Recommended Citation: Schrage, J F and S E Yager. It's Broke - Now What Do I Do? In The Proceedings of the Information Systems Education Conference 2001, v 18 (Cincinnati): §27b.
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It's Broke - Now What Do I Do?
Refereed
| | John F. Schrage [a1] [a2]
Computer Management and Information Systems Department
Southern Illinois University at Edwardsville [u1] [u2]
Edwardsville, Illinois, USA [c1] [c2]
Susan E. Yager [a1] [a2]
Computer Management and Information Systems Department
Southern Illinois University at Edwardsville [u1] [u2]
Edwardsville, Illinois, USA [c1] [c2]
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This paper will focus on the technical computer support specialist in relationship to tasks associated with the faculty member teaching that content. The technical specialist is contrasted with the help desk person and statistics are given for the support field. Elementary computer troubleshooting concepts at a basic level will be described. References to software and manuals to help in the repair of system devices will be noted for faculty examination. A set of steps for problem solving and troubleshooting will be discussed and interspersed with experiences in covering broken devices.
Keywords: user support, system troubleshooting, technical concepts, hardware/software content
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