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The Proceedings of the Information Systems Education Conference 2003: §2231
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| | Fri, Nov 7, 11:00 - 11:30, Balboa 2 Paper (refereed)
| | Recommended Citation: Dennis, T and L Dennis. Continuous Improvement in an MSIS Graduate Program. In The Proceedings of the Information Systems Education Conference 2003, v 20 (San Diego): §2231. ISSN: 1542-7382. (A later version appears in Information Systems Education Journal 1(44). ISSN: 1545-679X.)
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Continuous Improvement in an MSIS Graduate Program
The quality-oriented organization makes customer satisfaction its main focus. To deliver quality products, process owners must determine the needs, requirements, and expectations of customers. They must then ensure the process outputs meet customer needs. In the context of quality, continuous improvement means a systematic approach to closing the gap between customer expectations and the characteristics of process outputs. This paper details the continuous improvement approach taken with regard to the MSIS program at Dakota State University. The MSIS program is a relatively new program which as undergone continuous changes since its inception. This paper discusses the approach taken by the administrators of the program to establish a mechanism designed to obtain customer feedback and a process to determine and implement changes in the program. The goal has consistently been to make changes that meet the needs of the students, while maintaining or improving the quality of the educational process.
Keywords: continuous improvement, quality, education, MSIS program
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