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Sat, Nov 6, 3:30 - 3:55, Narragansett Room Paper (refereed)

Recommended Citation: Lawler, J P, D Anderson, H Howell-Barber, J Hill, N Javed, and Z Li. A Study Of Web Services Strategy In The Financial Services Industry. In The Proceedings of the Information Systems Education Conference 2004, v 21 (Newport): §3443. ISSN: 1542-7382. (A later version appears in Information Systems Education Journal 3(3). ISSN: 1545-679X.)

Recipient of Best Paper Award

A Study Of Web Services Strategy In The Financial Services Industry

Refereed

23 pages

James P. Lawler    [a1] [a2]
Pace University    [u1] [u2]
New York, New York, USA    [c1] [c2]

Dennis Anderson    [a1] [a2]
Pace University    [u1] [u2]
New York, New York, USA    [c1] [c2]

Hortense Howell-Barber    [a1] [a2]
Pace University    [u1] [u2]
New York, New York, USA    [c1] [c2]

Jonathan Hill    [a1] [a2]
Pace University    [u1] [u2]
New York, New York, USA    [c1] [c2]

Nasir Javed    [a1] [a2]
Pace University    [u1] [u2]
New York, New York, USA    [c1] [c2]

Zheng Li    [a1] [a2]
Pace University    [u1] [u2]
New York, New York, USA    [c1] [c2]

Web Services continues to be an important area of adoption by business firms. This study analyzes the critical factors that contribute to an effective Web Services strategy. Focused on an analysis of key firms in the financial services sector, the study examines in a best practices survey, confirmatory detailed case studies and statistical interpretation the significance of technological, methodological and business factors that have enabled success in the initial strategies of these firms. The findings impute that firms in the financial sector which lead e-Business Web Services projects with a focus on business factors have higher success in strategy than firms in this sector that lead with technological functionality. This study contributes new insight into the effective implementation of Web Services strategy and is appropriate as a beginning framework for financial service and other business firms exploring further investment in Web Services in order to integrate their core systems.

Keywords: Business Process Management (BPM), Critical Success Factors, Financial Services Industry, Integration, Service-Oriented Architecture (SOA), Service-Oriented Development (SOD), Simple Object Access Protocol (SOAP), Extensible Mark-up Language (XML), Web Services Description Language (WSDL), and Universal Description, Discovery and Integration (UDDI)

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