ISCAP Proceedings: Abstract Presentation
Our Interconnected, Resilient, Modern World ... Is Still Painfully and Remarkably Vulnerable
Paul Witman
California Lutheran University
Scott Mackelprang
California Lutheran University
Jim Prior
California Lutheran University
Abstract
The mid-2024 CrowdStrike/Microsoft debacle brought millions of Windows PCs down, breaking the global operations of airlines, banks, medical facilities, and much more. Many PCs were unable to reboot without direct human intervention. This resulted in delays that impacted the recovery time for all types of businesses, as well as their employees, supply chains, and consumers. What went wrong? What was the root cause? Why didn’t we see this coming? And what can we learn from this experience that might help us help technology leaders and their business counterparts to further mitigate the risk of any similar events?